Shipping Policy
Effective Date: June 1, 2025
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | $7.99 |
| Expedited Shipping | 2–3 business days | $14.99 |
| Express Shipping | 1–2 business days | $24.99 |
| Free Standard Shipping | 5–8 business days | FREE on orders over $100 |
International Shipping
We ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.
General International Estimates:
- Canada: 7–14 business days
- United Kingdom & Europe: 10–20 business days
- Australia & New Zealand: 12–21 business days
- Asia (Pakistan, India, UAE, etc.): 10–18 business days
- Rest of World: 14–25 business days
Please Note: International delivery times are estimates and may be affected by customs processing, local postal services, and peak season volumes.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and brokerage fees levied by the destination country. These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer.
We are not responsible for delays caused by customs clearance. If you have questions about potential import fees, please check with your local customs authority before placing your order.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your order using this number on the carrier’s website or through our Track Order page at: https://stussyclo.com/track-order/
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders lost or delayed due to incorrect address information provided by the customer.
If you need to update your shipping address, contact us at support@stussyclo.com within 24 hours of placing your order. Address changes cannot be made after the order has been dispatched.
Lost or Stolen Packages
If your tracking shows a package as delivered but you have not received it:
- Check with neighbors and building management
- Wait 24 hours — carriers sometimes mark packages as delivered before they arrive
- Contact your local post office or carrier with your tracking number
- If the issue is unresolved, contact us at support@stussyclo.com and we will investigate
We are not responsible for packages marked as delivered but reported missing after 7 days of the delivery date.
Contact
For shipping questions: support@stussyclo.com