Effective Date: June 1, 2025

We want you to love your Stussy order. If something isn’t right, we’re here to make it easy to return or exchange your item.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

Eligibility Requirements

To be eligible for a return, your item must:

  • Be in its original, unworn, and unwashed condition
  • Have all original tags still attached
  • Be in its original packaging (where applicable)
  • Not be a final sale item (final sale items are clearly marked at checkout and are not eligible for return)

Items that have been worn, washed, altered, or damaged after delivery will not be accepted for return.

How to Start a Return

  1. Email us at support@stussyclo.com with your order number and the reason for your return
  2. We will respond within 2–3 business days with return instructions and a return authorization number
  3. Pack your item securely and include your order number inside the package
  4. Ship the item to the return address provided in our response

Return shipping costs are the responsibility of the customer unless the return is due to a defective item or our error (wrong item shipped, damaged on arrival, etc.).

Refunds

Once we receive and inspect your returned item, we will notify you by email. If the return is approved:

  • Refunds will be processed to your original payment method within 5–7 business days
  • Please allow additional time for your bank or card issuer to process and post the refund

If the return is not approved (item does not meet eligibility requirements), we will return the item to you and notify you by email.

Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability. To request an exchange, follow the same return initiation process and specify the size/color you’d like in your email.

If your preferred exchange item is unavailable, we will issue a full refund instead.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery at support@stussyclo.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the defect or wrong item

We will cover return shipping for defective or incorrect items and offer a replacement or full refund at your discretion.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as Final Sale
  • Items that have been worn, washed, or altered
  • Items missing original tags
  • Gift cards

Contact

For return-related questions, email: support@stussyclo.com