Frequently Asked Questions

Find answers to the most common questions about orders, shipping, returns, sizing, and products below. If you don’t find what you’re looking for, contact us at support@stussyclo.com.

Orders & Payment

How do I place an order? Browse any product category, select your size and color, and click “Add to Cart.” When you’re ready to purchase, go to your cart and proceed to checkout. You’ll need to provide your shipping address and payment details to complete the order.

What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, and other major payment methods displayed at checkout. All transactions are processed through secure, encrypted payment gateways.

Can I cancel or modify my order after placing it? We process orders quickly, so changes or cancellations must be requested within 24 hours of placing the order. Email support@stussyclo.com with your order number as soon as possible. Once an order has been dispatched, we cannot cancel it — you would need to use our return process instead.

Will I receive an order confirmation? Yes. After placing your order you will receive a confirmation email with your order number and details. If you don’t see it within a few minutes, check your spam or junk folder.

Shipping

How long does delivery take? Domestic (US) standard shipping takes 5–8 business days. Expedited and express options are available at checkout. International delivery times vary by destination — typically 10–25 business days. See our full Shipping Policy for details.

Do you offer free shipping? Yes — we offer free standard shipping on all US orders over $100.

Can I track my order? Yes. Once your order ships, you’ll receive a tracking number by email. You can also track your order through our Track Order page.

Do you ship internationally? Yes, we ship to most countries. International shipping rates and estimated delivery times are calculated at checkout.

Returns & Exchanges

What is your return window? You have 7 days from the date of delivery to return an eligible item.

What condition does a return item need to be in? Items must be unworn, unwashed, and in original condition with tags attached. Items that show signs of wear or have been washed will not be accepted.

How do I start a return? Email support@stussyclo.com with your order number and reason for return. We’ll respond within 2–3 business days with return instructions.

How long does a refund take? Once we receive and approve your return, refunds are processed within 5–7 business days to your original payment method.

Do you offer exchanges? Yes. We can exchange for a different size or color of the same item (subject to availability). Contact us to arrange an exchange.

Sizing

Do Stussy hoodies run true to size? Stussy hoodies are designed with a relaxed, slightly oversized silhouette — dropped shoulders and a boxy body. If you prefer a slimmer fit, sizing down one step is recommended. Otherwise, your standard size works well.

Do Stussy tees run true to size? Yes, Stussy tees run true to size with a relaxed (not tight) fit. The fabric weight is heavier than standard tees, so they drape with more structure.

Where can I find size measurements? Individual product pages include size charts with chest, length, and sleeve measurements where available. If you’re unsure, contact us and we’ll help you find the right size.

Products

Is the Stussy clothing on StussyClo.com authentic? Yes. All products sold on StussyClo.com are genuine Stussy clothing items.

Are there products only available online? Some styles and colorways are exclusively available through our online store. Stock varies and popular items may sell out, so purchasing promptly is recommended.

Do you restock sold-out items? Popular styles are sometimes restocked. To stay informed about restocks and new arrivals, sign up for our email newsletter.

Account & Security

Do I need an account to place an order? No. You can check out as a guest. However, creating an account allows you to track orders, save addresses, and view your order history.

How do I reset my password? Click “Lost your password?” on the login page and enter your registered email address. You’ll receive a password reset link within a few minutes.

Is my payment information secure? Yes. All transactions are processed through secure, SSL-encrypted payment gateways. We do not store full credit card details on our servers.

Still Have Questions?

Contact our support team at support@stussyclo.com. We aim to respond within 1–2 business days.